Rückerstattungsrichtlinie

IGAXMING software licences are digital goods delivered immediately upon successful payment. Because of the nature of the product (perpetual source-code licence, immediate access to all included assets, instant licence-key issuance), licence fees are generally non-refundable. This Policy explains the limited circumstances in which a refund may be granted.

EU/EEA consumers benefit from a 14-day right of withdrawal under Directive 2011/83/EU. However, this right does not apply where the supply of digital content begins with the consumer's express prior consent and acknowledgement that the right of withdrawal will be lost (Art. 16(m) of the Directive). By downloading the licence package or activating your licence key, you provide such express consent and waive the withdrawal right.

This statutory right does not apply to B2B customers acting in the course of their trade or profession.

A refund may be granted in the following exceptional cases, subject to evidence and review:

• Duplicate payment — accidental double charge for the same licence (full refund of the duplicate).
• Failure to deliver — IGAXMING is unable to provide a working licence package within seven (7) calendar days of payment and a reasonable cure period.
• Material defect not remediable — a critical, reproducible defect that fundamentally prevents using the Software for its intended purpose, which IGAXMING is unable or unwilling to fix within a reasonable period after notification.
• Pre-purchase mis-description — a feature explicitly listed in the order at the time of purchase is materially absent and cannot be added within a reasonable period.

The following scenarios are not grounds for a refund:

• change of mind, change of business strategy, change of project scope after purchase;
• failure to obtain the required gambling licence or regulatory approval in your jurisdiction;
• inability to deploy the Software due to choice of incompatible third-party hosting or services;
• chargebacks or disputes initiated without first contacting IGAXMING support;
• requests filed more than thirty (30) calendar days after purchase, save for material defects discovered later;
• partial refunds for unused features, sub-tiers or seats.

To request a refund, email billing@igaxming.com from the email address registered on your account, with the order ID, the reason for the request and any supporting evidence. We review requests in good faith within ten (10) business days. Approved refunds are processed via the original payment method (PayPal or NowPayments) within an additional five (5) business days; receiving-bank processing times are outside our control. Cryptocurrency refunds are issued in the same currency at the spot rate at the time of the refund order, less any network fee.

Upon issuing a refund, IGAXMING immediately revokes the corresponding licence key. You shall promptly cease all use of the Software, uninstall it and destroy any copies in your possession. Continued use after refund constitutes copyright infringement.

Billing: billing@igaxming.com — IGAXMING N.V., Heelsumstraat 51, E-Commerce Park, Curaçao.